Shipping policy

PROCESSING TIMES
- Impression kit: ships within 3 business days of your order.
- Custom impression pieces: about 10 business days from the day your impressions are approved.
- Birthstone Double Twist Ring: about 5 business days from your order.
- Baroque Collection: each piece is finished when listed and ships within 2–3 business days.
Processing times are estimates and may be longer during peak seasons.

SHIPPING RATES
- United States: free standard shipping on orders of $100 or more; $10 standard on orders under $100; $20 expedited.
- International: $30 standard or $60 express; free standard shipping on orders of $300 or more.

IMPRESSION KITS
Shipping your kit is free. U.S. kits include a prepaid label to return your impressions; international customers cover the postage to send their impressions back.

DELIVERY
All orders ship with tracking. Customs duties, import taxes, and fees on international orders are the customer's responsibility.

LOST OR DELAYED PACKAGES
If tracking shows your order as delivered but you have not received it, contact us within 7 days and we will help you file a claim with the carrier.

Full details: https://memoriatelier.com/pages/shipping-returns
Questions: hello@memoriatelier.com