Shipping & Returns
Memori jewelry is made by hand in our U.S. studio, and most pieces are made from your own impressions. Please read this page before ordering.
01
Returns & Exchanges
Custom & Personalized Pieces
This includes all pieces made from fingerprint or pet nose-print impressions, and any piece with birthstones or engraving.
Because each piece is designed around impressions that belong to one person and cannot be resold, we do not accept returns, exchanges, or refunds on custom pieces, including for change of mind.
We build several checkpoints into the process so you can be confident before production begins:
- Cancellation windowYou may cancel a custom order for a full refund within 24 hours of placing it, provided your impression kit has not yet shipped.
- Impression reviewYour kit includes two extra silicone clay samples, so you can try again if your first impression doesn’t come out right. We check every impression for clarity and will contact you if anything needs to be retaken. Retakes are free.
- Production approvalOnce your impressions are approved, and any birthstone placement is confirmed with you, your order enters production. From this point it cannot be cancelled, changed, or returned.
- Ring sizingEach ring is designed individually around your impressions, so resizing it afterward is very difficult. If you are unsure of your size, choose “Not Sure? Send Me a Ring Sizer” when ordering, and please double-check your size before your ring is made.
Ready-Made Pieces
This includes our Baroque Collection pieces and any item that is not personalized. Each pearl is individually selected, so please review photos and descriptions carefully; slight variations in shape, luster, and color are natural.
We accept exchanges or store credit (not refunds to the original payment method) within 14 days of delivery, provided that:
- the piece is unworn and in its original condition
- it is returned in its original packaging, including the box or pouch and the Certificate of Authenticity card
- you have your order number or proof of purchase
To start a return, send us a message through our Contact page with your order number. We will send you a prepaid return label, so return shipping is on us. Returns that arrive worn, damaged, or incomplete will be declined.
Double Twist Ring Without Birthstones
If you order our Double Twist Ring (Birthstone) without any birthstones, you can return it for a refund or exchange it within 14 days of delivery. It must be unworn, in its original condition, and returned with its original packaging.
To start a return, send us a message through our Contact page with your order number. Return shipping is paid by you, unless the ring arrived damaged or defective. If you add birthstones, the ring is final sale like our other custom pieces.
Damaged, Defective, or Incorrect Pieces
If your piece arrives damaged, has a manufacturing defect, or does not match the order you approved, please contact us within 7 days of delivery through our Contact page with your order number and clear photos. After reviewing, we will repair, remake, or replace the piece, or offer a refund at our discretion. We may ask you to return the piece for inspection; in this case, we will cover the return shipping.
02
Warranty
Every Memori piece comes with a 12-month warranty against manufacturing defects. If a defect appears within 12 months of delivery, we will repair the piece free of charge. The piece must be sent to us for inspection before any repair is confirmed.
The warranty does not cover
- Normal wear, including scratches, dents, or surface marks
- Chains that have stretched, been pulled, or broken from wear
- Bent or misshaped rings from accidental damage
- Tarnish or oxidation of sterling silver, which is natural and can be cleaned (see our Jewelry Care guide)
- Loss of, or damage to, stones from impact or misuse
- Pieces altered or repaired by anyone other than Memori
After 12 months, repairs may be quoted for a fee.
03
Shipping
Processing Times
- Impression kit
- Ships within 3 business days of your order, with a prepaid return label for U.S. orders
- Custom pieces
- About 10 business days from the day your impressions are approved
- Birthstone Double Twist
- About 5 business days from your order (no kit needed)
- Baroque Collection
- Each piece is finished when it is listed and ships within 2–3 business days
Processing times are estimates and may be longer during peak seasons such as Mother’s Day and the holidays.
Shipping Rates
- U.S. orders over $100
- Free standard shipping
- U.S. orders under $100
- Flat rate, shown at checkout
- Impression kits
- Shipping your kit is on us. Returning your impressions is free in the U.S. with the prepaid label; international customers cover the return postage.
- International
- $30 standard or $60 express, with free standard shipping on orders of $300 or more
Delivery
All orders ship with tracking. Please provide an address where someone can receive the package, or a secure pickup location.
Lost or Delayed Packages
- Impressions lost in transit: if your impressions are lost after being sent with the prepaid label, we will send a replacement kit at no charge.
- Finished pieces: if tracking shows your order as delivered but you have not received it, please contact us within 7 days. We will help you file a claim with the carrier. Once a package is confirmed delivered, we cannot remake or refund it unless the carrier confirms it was lost.
- Please inspect your package on arrival and contact us within 7 days if anything is damaged.
Duties & Taxes
For international orders, customs duties, import taxes, and fees are the customer’s responsibility.
Questions?
Before or after your order, we’re happy to help. We respond within 1–2 business days.